March 21, 2021

FAQ

6 FREQUENTLY ASKED QUESTIONS

Q: If I book a tour do I have to pay straight away with my credit card?
A: We require a credit card to secure all bookings however you can choose to pay cash on the day of travel if requested when making the booking.

Q: Is there a surcharge on credit card payments?
A: All credit card payments will incur a 2% credit card surcharge.

Q: Can I touch the koalas on your tours?
A: You are not allowed to touch koalas in Victoria but we certainly have the chance to get close to them on some of our tours.

Q: Do you offer vegetarian food on your tours?
A: Yes, we have a vegetarian option on all of our tours that include lunch.

Q: Can you pick me up from my hotel?
A: We pick up from most hotels in the City, South Yarra and St Kilda. If you are not staying at a hotel you can meet at our office in Federation Square (corner Flinders Street & Russell Street).

Q: Why do you get back at different times throughout the year on the Penguin Parade Tours?
A: The Penguins come in a dusk and the time changes throughout the year. That is why the tour returns later in summer and earlier in winter.

Q: Can I bring luggage on board the coach?
A: We have minimal storage space available on our coach however you can take carry on luggage on board.

Q: Can I take a pram on the tour?
A: We have minimal storage space available however you may bring a small fold up stroller on board the coach.

Q: What are the requirements for a children’s fare?
A: Our child fares are for children aged between 4-14 years old inclusive.