Frequently Asked Questions
Q: Can you pick me up from my hotel?
A: We pick up from most hotels in the City, South Yarra and St Kilda. If you are staying outside these areas, you can meet us at our office on the corner of Flinders/Russell Street.
Q: Can I bring luggage on board the coach?
A: We have minimal storage space available on our coach however you can take carry on luggage on board.
Q: Can I take a pram on the tour?
A: We have minimal storage space available however you may bring a small fold up stroller on board the coach.
Q: What are the requirements for a children’s fare?
A: Our child fares are for children aged between 4-14 years old inclusive.
Q: If I book a tour do I have to pay straight away with my credit card?
A: We require a credit card to secure all bookings however you can choose to pay cash on the day of travel if requested when making the booking.
Q: Is there a surcharge on credit card payments?
A: All credit card payments will incur a 2% credit card surcharge.
Q: Can I touch the koalas on your tours?
A: You are not allowed to touch koalas in Victoria but we certainly have the chance to get close to them on some of our tours.
Q: Why do you get back at different times throughout the year on the Penguin Parade Tours?
A: The Penguins come in a dusk and the time changes throughout the year. That's why our tours return later earlier in winter.
Q: Do you offer vegetarian food on your tours?
A: Yes, we have a vegetarian option on all of our tours.